Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ)
Do you work only with new products?
Yes, at Aureon Labs, we work exclusively with brand-new products.
Do you perform quality testing on your products?
Yes, all of our products undergo rigorous quality testing to ensure the highest standards and customer satisfaction.
Shipping & Delivery
Which countries do you ship to?
We currently deliver exclusively to the United States (USA).
What are the shipping times?
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding public holidays.
Orders placed after 5:00 PM EST may begin processing the next business day.
Estimated Delivery Time
For Free Shipping:
Orders are processed within 1–3 business days after payment confirmation.
Shipping time: 06–10 business days after dispatch.
Total estimated delivery time: 7–13 business days.
For Express Shipping
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time: 3-5 business days after dispatch.
Total delivery time: 4-8 business days after payment confirmation.
How much does shipping cost?
We have Free Shipping
Express Shipping: $9.79
Shipping Methods
We use reliable courier services such as DHL and FedEx for all shipments.
Do the orders come with a tracking number?
Yes, all our orders include a tracking number. As soon as your order is shipped, the tracking code will be sent to your email.
How can I track my order?
To track your order, simply go to our Track Order page, fill in the requested information, and check the shipping details for your order.
Payments & Returns
Which payment methods do you accept?
We accept the following secure payment options. All payments must be made in US dollars (USD).
Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and others supported by our processor.
Digital Wallets: Shop Pay, PayPal, and Google Pay.
Do you accept returns or exchanges?
Yes. You can request a return or exchange within 30 calendar days after delivery. Please send an email to hello@aureonlabs.com with your order number to start the process.