Frequently Asked Questions (FAQs)

❓ Frequently Asked Questions (FAQ)

Quem é a Aureon Labs?

Who is Aureon Labs?

Aureon Labs was founded by two brothers who, seeing their mother struggle with discomfort and realizing that truly effective solutions were often too expensive, decided to create their own high-quality products.

Today, Aureon Labs' mission is to make high-quality health and wellness products accessible to everyone, including advanced massagers, comfort devices, supplements, mattresses, pillows, and daily recovery essentials.

Our core goal is simple: bring real relief and better living into every home.

Our products are guided by three principles:

  • Quality that performs: Built with science, testing, and care.
  • Affordability without compromise: Premium comfort and innovation, made accessible.
  • Empathy first: Created for families — because that’s where our story began.
Do you work only with new products?
Yes, at Aureon Labs, we work exclusively with brand-new products.
Do you perform quality testing on your products?
Yes, all of our products undergo rigorous quality testing to ensure the highest standards and customer satisfaction.

🚚 Shipping & Delivery

Which countries do you ship to?
We currently deliver exclusively to the United States (USA).
What are the shipping times?

Our estimated delivery times are as follows (USA Only):

  • Order Cutoff Time: 5:00 PM EST. Orders placed after this time begin processing the next business day.
  • Processing Time: 1–3 business days after payment confirmation.
  • Transit Time: 3–7 business days after the order has been shipped.
  • Total Estimated Delivery Time: 4–10 business days.
How much does shipping cost?
All orders in our store come with free shipping.
Shipping Methods
We use reliable courier services such as DHL and FedEx for all shipments.
Do the orders come with a tracking number?
Yes, all our orders include a tracking number. As soon as your order is shipped, the tracking code will be sent to your email.
How can I track my order?
To track your order, simply go to our Track Order page, fill in the requested information, and check the shipping details for your order.

💳 Payments & Returns

Which payment methods do you accept?

We accept the following secure payment options. All payments must be made in US dollars (USD).

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and others supported by our processor.
  • Digital Wallets: Shop Pay, PayPal, and Google Pay.
Do you accept returns or exchanges?
Yes. You can request a return or exchange within 30 calendar days after delivery. Please send an email to hello@aureonlabs.com with your order number to start the process.