Refund and Returns Policy
Refund and Returns Policy
At Aureon Labs, your satisfaction matters to us.
We stand by the quality of our products and offer a 30-Day Satisfaction Guarantee on eligible physical items. If something isn’t right, our team will help you find the best solution — which may include a replacement, store credit, or refund, depending on the situation.
30-Day Satisfaction Guarantee (Physical Products Only)
If you’re not satisfied with your product within 30 days of delivery, contact our team and we’ll review your case.
We may offer a refund, replacement, or store credit after evaluating your order and the condition of the returned item.
Eligibility for a Refund:
The product must be unused and in its original condition (unless defective).
The product must be returned in its original packaging.
Proof of purchase is required (order confirmation or receipt).
Contact us before returning any item:
hello@aureonlabs.com
Our team will guide you through the next steps.
Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, email hello@aureonlabs.com with your order details and a photo or video.
In accordance with consumer law, we will promptly arrange a replacement, repair, or refund at no cost to you.
Incorrect Address or Delivery Failure
If an incorrect address is entered at checkout:
We can reship once the correct address is confirmed (extra shipping fees apply).
If delivery is refused or returned, outbound and return shipping costs will be deducted from any applicable refund.
Exchanges
We replace items only if they are defective, damaged, or sent in error.
For defective items, Aureon Labs covers all shipping costs.
To initiate an exchange, contact hello@aureonlabs.com.
Digital Benefits & VIP Membership — Non-Refundable Policy
Like a concert ticket or downloadable content, once your digital benefits are accessible, they are non-refundable — even if unused.
Your VIP Membership provides immediate access to:
Huge First-Order Discount (up to 80% off)
Up to 80% off selected products
Exclusive VIP Store: https://aureonlabs.com/collections/vip-club
Extended 1-Year Warranty on all purchases
Lifetime 25% discount on future purchases
Priority support and free shipping
Exclusive partner deals updated monthly
Free access to eBooks: https://aureonlabs.com/pages/ebook-collection
These benefits are made available immediately upon enrollment, and therefore are non-refundable once accessed.
Cancellation ends future charges only.
Refunds for Discounted Purchases
Refunds for items purchased using VIP discounts (25% or 80%) are based on the amount paid, not the original product price.
Extended Warranty for VIP Members
VIP Members receive a 1-year extended warranty on items purchased during the membership period.
Replacements or repairs are provided free of charge, except in cases of misuse or intentional damage.
Free Shipping on Exchanges (VIP Members)
VIP Members enjoy free shipping on exchanges or returns for defective products.
Subscription and Cancellation
Your VIP Membership includes a 21-day free trial with no obligation.
After the trial, it automatically renews at $29.99 USD/month (VAT included where applicable).
You may cancel anytime without penalty:
Online: https://aureonlabs.com/pages/membership-cancellation-form
Or by emailing hello@aureonlabs.com
Access to benefits continues until the end of your billing cycle.
Refunds are not issued for partially used periods.
Physical products remain eligible under the 30-day satisfaction guarantee.
Digital benefits are non-refundable once accessed.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank or card account.
Contact your credit card company (some delays may occur).
Contact your bank for updates.
Still no refund? Email hello@aureonlabs.com.
Refunds are processed within 14 days where applicable.
Dispute Resolution
For any concerns or disputes, please visit our Resolution Center:
https://dispute.aureonlabs.com
Return Center
To initiate a return:
hello@aureonlabs.com
Do not return any product without confirmation — unauthorized returns may cause delays.
Contact Information
hello@aureonlabs.com
160 W Camino Real #561, Boca Raton, FL 33432, USA
Response time: within 3 business days