Shipping Policy

🚚 Aureon Labs Shipping Policy

MDM UNLIMITED ENTERPRISES LLC ("we," "us," or "our") operates the website aureonlabs.com. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

1. Shipping Costs & Range

  • Shipping Cost: We offer Free Shipping on all orders.
  • Delivery Area: We currently ship within the United States (USA) only. We are currently considering expanding our delivery areas.

2. Order Processing and Delivery Times

Order Cutoff Time

Orders must be placed by 5:00 PM EST. Orders submitted after this cutoff will begin processing the following business day, potentially extending the delivery timeframe by one day.

Time Component Duration
Processing Time 1–3 business days after payment confirmation.
Transit Time (Shipping) 3 –7 business days after the order has been shipped.
Total Estimated Delivery Time 04–10 business days (Processing + Transit).
  • No Shipping Days: Orders are not processed or shipped on weekends or public holidays.

3. Shipping Process & Tracking

  • Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.
  • Order Tracking: Once your order has been shipped, you will receive a tracking code to monitor your delivery status in real time. To track your order, simply visit our page: Track Order.

4. Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance so we can initiate an investigation with the shipping carrier.

5. Returns

For detailed return eligibility, instructions, and refund timelines, please refer to our dedicated Return and Refund Policy.

6. Contact Information

If you have further questions regarding our shipping process, please reach out:

  • Email: hello@aureonlabs.com
  • Customer Service Hours: Monday to Friday: 8:00 AM – 4:00 PM (EST)
  • Response Time: We respond within 24 hours.

Aureon Labs is operated by MDM UNLIMITED ENTERPRISES LLC, a company registered in the United States.