Return and Refund Policy

🛒 Aureon Labs Return & Refund Policy

Thank you for shopping with us at Aureon Labs. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

1. Policy Overview & Key Details

Detail Condition
Return Window 30 days from the delivery date.
Return Shipping Cost FREE of Charge. We cover all return costs for any reason (defective, damaged, or change of mind).
Restocking Fee None. We do not charge any restocking fees.
Refund Processing Time 7 business days from receipt and inspection.

2. Eligibility and Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 30 days of delivery.
  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Proof of Purchase: Receipt or Proof of Purchase is Required for all returns.

Exceptions (Non-Returnable Items)

Certain products are non-returnable unless they arrive damaged or defective:

  • Custom or personalized items.
  • Hygiene products (e.g., undergarments) that have been opened or used.

3. Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email hello@aureonlabs.com with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization (RA): Our team will review your request and provide a return authorization and detailed instructions, including a **prepaid shipping label**.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Shipping: Use the reliable shipping service provided by us. Return shipping costs are covered by us.

Return Shipping Address (For authorized returns only): 160 W Camino Real, Unit 561, Boca Raton, Florida, 33432, United States

4. Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
  • Processing Time: Approved refunds will be processed to your original payment method within 7 business days.
  • Bank Posting: Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at hello@aureonlabs.com.

5. Exchanges and Special Cases

  • Exchange Policy: We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges.
  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

6. Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions.

7. Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

  • Email: hello@aureonlabs.com
  • Customer Service Hours: Monday to Friday: 8:00 AM – 4:00 PM (EST)
  • Response Time: We respond within 24 hours.

Aureon Labs is operated by MDM UNLIMITED ENTERPRISES LLC, a company registered in the United States.